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Aprl, Murrells Inlet
February 27, 2015 05:29:34 PM
In reply to Aprl, Murrells Inlet
Thank you for coming to us here on TD Helps! We're sorry for the difficulties that you are experiencing with mobile deposit and we'll be happy to assist.
We'd like to suggest a few tips to begin using your Mobile Deposit feature again for your TD Mobile App.
First, please note that the mobile deposit feature is available for our Customers with an active Checking, Savings or Money Market account that has been open for 90 days or more. We invite you to take a look here: http://bit.ly/1e3jiYF for more information along with the Frequently Asked Questions (FAQs) for TD Bank Mobile Deposit. Please also see this link for information and guidelines to TD Bank Mobile Banking and Mobile Deposit at: http://bit.ly/1ff8byL.
In case you haven't done so, to download the Mobile App for your new Galaxy Note, please click here: http://bit.ly/1opBqUt. You can input your mobile phone number for a text message containing the TD Bank Mobile App link.
If you meet the qualifications listed earlier and have the TD Bank Mobile App downloaded to your new phone already, please note that some mobile devices have a privacy setting which may disable the camera function for the TD Bank App. We'd recommend reviewing your mobile settings to ensure that they are allowing the use of this feature.
Additionally, we'd also suggest that you use the most recent version of the Operating System for your phone, as well as the most recent version of the TD Bank App. If either of these is out-of-date, please download a new version; any outdated version may prevent you from using all the available features. Also, if you reinstall the TD Mobile App and it asks for permission to use your camera, please allow this access.
Please also refer to our list of Frequently Asked Questions for mobile deposit at the first link provided above, which could also help troubleshoot your issue.
If these suggestions don't resolve this for you, we do recommend discussing the issue further with our Tech Support Team 24/7 at 800-493-7562. Or, if you'd like, you're always welcome to visit any TD Bank location during lobby hours as well. Please visit: http://bit.ly/TDStores to find a TD Bank near you.
We hope this helps and let us know if you have any questions!
Kristen P, Mount Laurel
February 27, 2015 05:31:45 PM