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February 10, 2015 12:30:14 PM
In reply to Isabelle, Morristown
Thanks for joining us here at TD Helps, Isabelle. We are sorry to hear this and would be glad to help point you in the right direction for assistance.
Please understand that although we would like to assist you directly to help identify the transaction in question; unfortunately, we do not have access to your personal information since this is considered an unsecure forum. To better assist you, we ask that you contact us directly by calling 888-751-9000. Our Banking Specialists are available 24/7 and would be more than happy to look into this further with you or you can also visit your local TD Bank Store. Upon proper verification, we would be glad to assist in reviewing your account activity with you. To find our TD Store locations near you, please visit http://bit.ly/TDStores.
Additionally, if you are enrolled in Online Banking, you may send a secure message using www.tdbank.com to reach out to a Banking Specialist and identify what the transaction is. To send a secure message you must first login to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a Secure Message" located in the Message Center.
If you have not enrolled, you can do so for free. If you wish to enroll for Online Banking for your personal accounts, you may use our self-service option by visiting http://bit.ly/1lU2qfY to begin the enrollment process. In order to do so, you will need your account number, TD Bank ATM or Debit Card number, your Social Security number and your email address. Once at the page, please select "Personal" from the drop down box. When you select continue, you will have to read and accept the Online Banking Service Agreement. Then you will be asked to enter your personal information including the items mentioned earlier and to create a user name and password. Finally you will be asked to create three security questions. When you finish the enrollment process, you will have immediate access to your account(s).
If you do not have the required information to set up for Online Banking or you need assistance enrolling, you may contact us 24/7 at the number listed above to speak with a Banking Specialist. Upon proper account verification, we would be happy to help get you started.
We hope this helps Isabelle. Please enjoy your day and let us know if you have any other questions.
Yen D, Mount Laurel
February 10, 2015 12:33:31 PM