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I have a charge that I need a refund on. The company had a recording saying that their customer service system is down and they have no ETA on resolving the issue. The recording told me to call my bank for a refund.
August 21, 2017 12:51:08 PM
In reply to Cheryl, Waterbury
Thanks for coming to TD Helps with your question, Cheryl!
We're sorry to hear that you've been unable to get in touch with the merchant and resolve this directly with them. We'd be glad to help.
As TD Helps is considered an unsecure forum, we do not have access to specific account information to help directly, but please give us a call 24/7 at 888-751-9000 or stop in to see us at any of our Stores. We should be able to file a debit card or ACH dispute to help in recovering lost funds. To find a TD Bank near you, please click here: https://go.td.com/1nq31dc.
We hope to hear from you soon, Cheryl. Have a wonderful day!
Candice A, Mount Laurel
August 21, 2017 12:51:27 PM