Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
I have a check on hand, but I cannot use Mobile Deposit to save my money.
it said I am not eligible to use TD bank mobile deposit at this time and I need to call customer service.
I need my money go into the checking account asap.
April 8, 2015 04:32:35 PM
2 people recommended this |
In reply to shuchin, newark
Thank you for coming to TD Helps with your question, Shuchin.
In order to be eligible to use our free Mobile Deposit service, you must be a TD Customer for at least 90 days or more and have at least one active Checking, Money Market, or Savings account. CDs, IRAs, and Passbook accounts are not eligible. Once you're able to use this feature, there is also a limit to the amount you can deposit using the Mobile Deposit feature. We invite you to take a look here: http://bit.ly/1e3jiYF for more information.
You are also able to make your deposit through mail, if you are currently unable to visit a TD Store.
To send your deposit via Mail, please send to the following address:
TD Bank, N.A. ME2-001-033 P.O. Box Number 1190 Lewiston, ME 04243
Some tips to consider prior to mailing your deposit include:
- Cash should not be sent through the mail
- Payee of the check and name on deposit ticket should be the same
- Checks should be endorsed (and restricted for deposit only)
- Multiple checks should be listed and a total of the deposit listed
- Enclose the deposit ticket, not the carbon copy
- If using a blank deposit ticket, please write account number clearly
- Do not staple transactions
We also recommend visiting http://bit.ly/1kb17UQ to learn more about our funds availability policy starting on page 38. Also keep in mind that the TD Bank is not responsible for items lost in mail. If you have any further questions, and continue to experience difficulties, please give us a call at 1-888-751-9000 to speak with a Customer Service Representative, 24 hours a day, and 7 days a week. As always, feel free to also stop by a TD Bank Store. Check http://bit.ly/TDStores for hours and locations near you.
We hope this helps Shuchin. Please don’t hesitate to respond back if you have any further questions. Enjoy your night.
Justin B, Mount Laurel
April 8, 2015 04:41:03 PM