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ti,e I'd like to give you my change of address. I called the bank and was not able to do so because they required a passcode, which I do not know. Please help me with doing this. Thank you. Catherine Hatch I have a checking account at TD Bank in St Petersburg Florida I recently moved to Las Vegas NV. Eventually I will close my account but for now I want to give you a change of address. When I called that branch they asked me to provide a passcode, which I do not have. What needs to be done for a change of address? Thank you. Catherine Hatch
Catherine, Las Vegas
June 12, 2017 12:30:55 PM
In reply to Catherine, Las Vegas
We're sorry to hear that you're having trouble updating your address, Catherine, and we'd be glad to help.
Since it sounds like you're not able to call us right now due to your password, the easiest way to update your address is using Online Banking. If you're enrolled, you can sign in here: http://go.td.com/1eaISlq. Once you're signed in, you are able to update your address by using the Customer Service tab. Beneath the heading Update Profile and Preferences, select Contact Info to update your address.
You are also able to send us a secure message via the Mobile Banking App to update your address. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in.
After you submit this information, our Specialists will update your information and send you a confirmation once complete.
If you are not currently enrolled in Online or Mobile Banking, don't worry!
You can sign up for Online Banking by visiting here: https://go.td.com/1lU2qfY. Keep in mind that you will need your account number, ATM/debit card, Social Security Number and email address.
Please know that we would like to update your information directly however TD Helps is considered an unsecured forum. Because of this, we do not have access to your accounts/personal information to do so. We apologize for any inconvenience.
We hope to receive your address change soon, Catherine. Have a good day!
Megan K, Mount Laurel
June 12, 2017 12:31:05 PM