Small Business Banking
Private Client Group
Personal Financial Services
For the quickest answer, search previously asked questions below. Chances are, others have asked a similar question and there's already an answer waiting for you. If you can't find a match, ask a new question and our team members will answer.
returning the products but how do I get them to stop charging my credit card? I do not have a telephone number of this comapany I have a company sending me products and charging it to my credit card. I bought this product once but no longer want it. I will be returning the products but how do I get the company to not charge my account. I do not have a telephone number
February 21, 2016 08:49:05 PM
In reply to Virginia, Berlin
We appreciate having you join us at TD Helps, Virginia! We'd be happy to help!
Thanks for your message today, Erica and sorry to hear about any troubles. We'll be more than happy to let you know the next steps.
First, we'd like to reassure you that in the event of any trouble with a merchant, we're here to assist you.
Since you wrote in that you did place the order for this merchandise, to dispute any charge the company made to your account you'll want to give them a call or contact them to determine if they'll provide you with a refund. It's necessary to check with the merchant for the possibility of a refund before filing a claim with TD Bank.
Once you attempt to resolve this with them, or since it sounds like you may have already done so, if they are unable or unwilling to provide a refund to you, you can then dispute the item with us. Since the charge was made via your TD Visa Debit card, to do so, you're welcome to give us a call 24/7 at 888-751-9000, or stop in at any TD Bank Store found here http://bit.ly/TDStores for assistance. When filing a claim, we recommend taking note of who you may have spoken with, the date, and any other information that may be relevant so that we can include it on your claim.
Just in case the charge was made with your TD Visa Credit card, you're welcome to call 888-561-8861 for assistance.
We're always here to help, feel free to reach out to us if you have any further questions! Take care.
Shanika A, Mount Laurel
February 21, 2016 08:51:11 PM