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Keshia, Temple Hills
January 2, 2015 02:27:19 PM
In reply to Keshia, Temple Hills
We're glad to see you on TD Helps, Keshia!
From your message, it sounds like you're trying to complete an online transaction and the site is asking for payment using an account number, rather than a card number. If this is the case, you'll want to provide your account and routing number to complete the payment. If the payment will be debited from your checking account, please select that as the account type.
If you're not sure where to find those numbers, you're in luck as we have a few options for you. First, if you have a checking account with TD Bank and have some checks, your account number is located on the bottom of your check, to the right of the routing number. Please see http://bit.ly/1qH2i2K for a check image indicating an example. In addition, if you receive paper statements for your account, your account number is located in the top right corner of your statement.
If you don't have either of these nearby, don't worry. Another easy way to locate your account number is to log in to your TD Bank Online Banking account at http://bit.ly/1eaISlq. Once you log in, you will be brought to the Accounts tab, which lists any accounts you have and their full account numbers. Please keep in mind that if you are already banking online and use the TD Mobile App on your phone or other device, it would be necessary to log in to our full site at the link above to view your account number.
If you don't bank online with TD Bank yet, we invite you to contact a Banking Specialist 24/7 at 888-751-9000, who can enroll you after account verification during your call.
You will also need your TD Bank routing (ABA) number for the deposit. If you do not already have this number, please note that routing numbers are based on the state where you originally opened your account. For a list of our routing numbers by state, please visit: http://bit.ly/1cmRPoF.
Otherwise, to obtain any of this information you are welcome to visit any TD Bank store location during our convenient lobby hours. Please find a store near you at http://bit.ly/TDStores.
And if by any chance we have misunderstood your question, Keshia please accept our apologies and write back with a bit more information – we'll be happy to help! Alternatively, please feel free to give us a ring at the number mentioned earlier if you have any other questions.
We hope this helps, Keshia! Take care and have a great New Year!
Kristen P, Mount Laurel
January 2, 2015 02:31:27 PM