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We are both UK citizens and neither of us lived in the US. I'd like to know what I need to do about informing you officially of his death but also what I need to do to close the account. I am planning on visiting the US in September. Do I need to visit a branch or can I do everything necessary in the UK.
Robert, London, England
July 21, 2015 01:58:44 PM
In reply to Robert, London, England
We appreciate the visit, Robert. We are sorry to hear about your loss and hope all is well.
In the unfortunate event of a Customer’s passing, it is important for us to assist the family and/or the Executor/Administrator with our Customer’s account(s).
Typically, an Executor or an Administrator of a decedent’s estate may access the account. In order to access the account or close the account of the deceased Customer, the Executor or Administrator must provide the following documentations to a TD Bank Store:
Photo identification, Copy of the Death Certificate, and an original Certificate of Letters Testamentary or Letters of Administration with raised seal dated within 60 days; and a Letter of Instructions signed by all the Executors or Administrators with signature guaranteed by another financial institution. The death certificate will provide date of death if the date-of-death balance for the account is requested.
Please keep in mind, these documents do vary by State. However, since you mentioned that you share the joint account with your late father you should be able to close this account at any point as long as you are already an Authorized Signer on it.
Please note that to close the account if there are funds remaining, typically this must be completed at a TD Bank Store location in the United States. Please find your closest Store and lobby hours here: http://bit.ly/TDStores. Also, we recommend reaching out to the Store you intend to visit ahead of time to confirm if any particular documents may be necessary given your situation.
If you need to connect with us with any additional questions, please do not hesitate to do so. To reach us from outside the US, please dial 856-751-9000 or 215-569-0518 via landline with an operator's assistance.
We hope this helps and please let us know if you need anything else. Have a good one.
Yen D, Mount Laurel
July 21, 2015 01:59:31 PM
In reply to Yen, Mount Laurel
Thanks for this. I've been in contact with my solicitor and we will not have Letters of Administration for at least six months.
When visiting the US in September should I still visit a TD branch to inform them of my Father's death? I can bring the death certificate as I do have this.
August 5, 2015 05:05:15 PM
In reply to Robert, London
Thanks for coming back to TD Helps, Robert. We'll be sure to answer your additional question.
As mentioned in our previous response, you should be able to close the joint account without mentioning the death of your father. We do recommend reaching out to the Store that you plan to visit prior to ensure that you are indeed able to close the account. You may contact one of our 24/7 Banking Specialists at 856-751-9000 or via collect with operator's assistance from a non-mobile telephone at 00+1-215-569-0518.
We hope this helps and have a good evening, Robert. Take care.
Katherine G, Mount Laurel
August 5, 2015 05:09:00 PM