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June 19, 2017 02:56:21 PM
In reply to Daniyah, Camden
This is a great question, Daniyah. We'd be glad to help.
Please know that the permissions for your account are based on a few factors. Typically, joint accounts are equally accessible for each party listed as an authorized signer. Each signer is typically able to make transactions without the other account holders present.
This is different in regard to custodial accounts. When you have a custodial account, only the custodian is able to make activity, such as withdraws, on this account type.
Keep in mind that TD Helps is considered an unsecured forum. Because of this, we do not have access to your account/personal information to confirm if you're able to make a withdraw.
We recommend reaching a Specialist directly for clarification. We have Banking Specialists available 24/7 at 888-751-9000, at any TD Store or via secure message.
If you'd like to call a TD Store or pay us a visit, take a look at our Locations and their details here: http://go.td.com/1f9DSJR.
If you are enrolled for online access, you can send a secure message. To do so, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located in the 'Message Center' on the left hand side of the page. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in.
We hope this helps clear things up, Daniyah, and we'll talk to you soon!
Megan K, Mount Laurel
June 19, 2017 02:56:37 PM