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March 5, 2015 08:18:07 AM
In reply to Marie, Nanuet
We appreciate you joining the TD Helps community, Marie.
Please note, personal joint account means both signers have equal rights and access to that account, neither signer can be removed from the account. If you do not wish to continue to share the account, the account must be closed. Once the account is closed, the individual may open a new personal account to which the other will not have access to. To close a joint personal account, only one signer is required to submit this request and you'll be glad to know that you or your mother can close this account at any TD Bank Store near you, please click here: http://bit.ly/TDStores to find a TD Bank near you.
There are other ways that you can close the account and we'd like to share with you as well. If the account is already at zero balance, you may call us at 888-751-9000 to have it closed. We're available here 24/7 if you can't make it into a Store location to close your account. Also, you're more than welcome to send us a Secure Message via your Online Banking profile by logging in here http://bit.ly/1eaISlq and looking to the Message Center on the left-hand side. You'll find a link to 'Send a Message' there, where you can submit your request. Please be sure to specify the account number you wish to close if you choose this method. Please keep in mind, if there are funds in the account, you must visit us during lobby hours to close the account.
If your mother decides to open a new account, we currently offer many ways in which you can open a new account with TD Bank. She can open the account online by selecting the "Open Account" box located beneath each specific Account by following this link: http://bit.ly/WrwMg7. She could also speak with our Banking Specialists who are available 24/7 for your convenience. She can also open the account at the Store while she closes the joint account.
If you would like to discuss this further with a Banking Specialist, feel free to contact us 24/7 at the same number listed above.
Hope this helps answer your question and have a wonderful day!
Brian M., Mount Laurel
March 5, 2015 08:19:49 AM