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January 31, 2015 06:12:15 AM
In reply to linda, okeechee
Thanks for reaching out to us, Linda and sorry to hear about any confusion here. We'll be glad to help you clear this up.
Since you mentioned that there is an item on your statement that you're not familiar with, we'll just need to review this in further detail with you. We would like to assist you directly here and apologize, as we do not have access to your personal information since this is considered an unsecured forum.
To better assist you, feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification we'd be more than happy to review your account with you. Additionally, you may visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
If you prefer and you are enrolled for online banking, you may send us a Secure Message so that we can look into this for you. To send a secure message you must first log in to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
To get set up for Online Banking, you can follow this link: http://bit.ly/1lU2qfY. This will take you directly to the “Online Banking Sign Up” page. You will need your account number, your TD Bank ATM/Visa Debit Card number, your social security number and your E-mail address. Once you complete the application you will have access to your online account right away.
We hope this will help you, Linda! All the best and enjoy your weekend.
LiShu R, Mount Laurel
January 31, 2015 06:13:26 AM