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Can you tell me what are the times that you update your systems. I have my income tax being deposited in this account and i just want to see how many times you update and the times you update to check and see when it will hit.
Jennifer, Myrtle beach
February 10, 2015 09:18:16 PM
In reply to Jennifer, Myrtle beach
Welcome to TD Helps, Jennifer. We're glad to go over funds availability with you.
For direct deposits, funds are available to you on the date designated by your depositor. These types of deposits are processed overnight at varying times and will be available for use once processing is complete. Please note, there is no specific time overnight processing will be completed. We invite you to look at our Personal Deposit Account Agreement here: http://bit.ly/1kb17UQ. On pages 38-41 you can find our Funds Availability Policy along with information about when you'll have access to deposits.
We'd also like to share with you that there are multiple ways that you can check your account balance and transactions to determine if you have received this direct deposit by yourself. Ways also includes calling us directly at the number provided above or visiting us at your local TD Store. Additionally, if you are currently enrolled for our Online Banking, you would be able to view your direct deposits and balances online. You may also view the transactions as well. After you are logged onto your account, you may click on the “Accounts” tab at the top of the page and then click on the name of the account you want to view.
If you're not currently enrolled and would like to take advantage of this free service you may click here: http://bit.ly/1lU2qfY. Please have your account number, ATM/debit card number and Social Security number available to complete the enrollment. The page will provide you with step-by-step instructions on how to complete the process. If you have any questions please call our Banking Specialists 24/7 at 888-751-9000 for further assistance.
Also, you may obtain your account transactions and balance by dialing our 24/7 Automated Telephone Banking System also at 888-751-9000, and you can press 0 to speak with a live Banking Specialist who may also review your account details.
We hope this helps, Jennifer and have a great Tuesday.
Justin B, Mount Laurel
February 10, 2015 09:31:00 PM