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printed the payment history for the year but the check number doesn't correspond to transaction number. How do I find out which one was not cashed? I have a reoccurring weekly payment. Apparently one check was not cashed in 2016. I am trying to identify which was not cashed. .i have printed the payment history for the year but the check number doesn't correspond to transaction number. How do I find out which one was not cashed?
February 3, 2017 09:17:24 AM
In reply to Laurie, Southington
We understand your concern, Laurie. We'd be glad to point you in the right direction.
To determine if a payment was debited from your account, we recommend reviewing your statement information online. You are able to review this information by logging in here: http://go.td.com/1eaISlq. After you're signed in, please select the account in which the check was supposed to be debited from. You will then be taken to your recent history. Towards the top of the page, you will notice a tab labeled "Statements & Notices." Your previous statements can be found here.
If you're having trouble locating the check and determining if it was cashed, feel free to reach out to us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking the first link mentioned above. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
We hope this helps and have a good weekend!
Megan K, Mount Laurel
February 3, 2017 09:17:34 AM