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On 2014 my uncle opened me a shared account. He recently passed away and I only have the Debit Card (actually have both) and I want to check that account status, funds, etc. I'm not currently in the US and I don't think I will be there anytime soon. What can i do?
February 9, 2017 10:56:47 AM
In reply to Miguel, Miami
We are sorry to hear about your uncle, Miguel. We would be happy to assist your with accessing your account
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
If you are not currently enrolled in online banking, please start here: http://bit.ly/1lU2qfY, and also keep your debit card number, Social Security number and email address handy for this process.
If you've attempted this but haven't been able to create your account, don't worry. Our Digital Banking Specialists are available 24/7 at 1 800-493-7562 to assist you with your Online Banking access.
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this information helps, Miguel. Enjoy the rest of your day!
Customer Service Team, Mount Laurel
February 9, 2017 10:57:24 AM