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Bridget, Hoboken, NJ
May 26, 2015 10:34:57 AM
In reply to Bridget, Hoboken, NJ
It's wonderful for you to visit us on TD Helps today, Bridget.
Although we love answering questions here on TD Helps, we're unable to answer account specific questions as we do not have access to your personal information since this is considered an unsecured forum.
We ask that you connect with us so we may review your account with you. You can call us 24/7 at 888-751-9000. Upon account verification, we'd be happy to look into this with you. If it's better for you, you may visit your local TD Bank Store to discuss this further in person. Feel free to look here: http://bit.ly/TDStores for a listing of TD Bank Store hours and locations.
Additionally, you have the option of sending us a Secure Message for assistance. To send a secure message you must first logon to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
If you wish to enroll for Online Banking for your personal accounts, you may use our self-service option by visiting http://bit.ly/1lU2qfY to begin the enrollment process. In order to do so, you will need your account number, TD Bank ATM/Debit Card number, your Social Security number and your email address. Once at the page, please select "Personal" from the drop down box. When you select continue, you will have to read and accept the Online Banking Service Agreement. Then you will be asked to enter your personal information including the items mentioned earlier and to create a user name and password. Finally you will be asked to create three security questions. When you finish the enrollment process, you will have immediate access to your account(s).
If you do not have the required information to set up for Online Banking or you need assistance enrolling, you may contact us at the number listed above for assistance.
Feel free to come again with any questions you may have and enjoy your day!
Sandy D, Mount Laurel
May 26, 2015 10:36:04 AM