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May 30, 2015 03:00:48 PM
In reply to Laurie, Largo
Thank you for stopping by TD Helps, Laurie. We're sorry for any difficulties you are having with your online banking and we'll be sure to guide you in the right direction.
We'd like to begin by stating that your account security is our priority and we want to assure you that your information is safe and secure. Take a look here: http://bit.ly/1npPddy for some useful information on online security.
Based on your question, it sounds like there may be an issue with the app itself. We recommend deleting the app and reinstalling it. Click here: http://bit.ly/1hOPk1H to reinstall the app on your iPad. If you are still unable to access your online banking through your iPad, please contact our 24/7 Tech Support Specialists at 800-493-7562. Once our Specialists verify your account information, they'll be able to trouble shoot the issue at hand.
Please let us know if you have any questions and enjoy the rest of your weekend, Laurie! Take care and have a good Saturday.
Katherine G, Mount Laurel
May 30, 2015 03:02:41 PM