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I have a transaction that should not have been charged to my account, how can I file a dispute?
July 13, 2015 10:06:37 AM
In reply to Brittney, Spartanburg
Good morning, Brittney,
Thanks for getting in touch with us.
We apologize to hear about any possibility of an unauthorized charge. If this has occurred for you, in general TD Bank should be able to file a claim on your behalf. We'd like to reassure you that we're here to safeguard your funds and assist you with this process.
We encourage you to call one of our Banking Specialists about the transaction, who are available 24/7 at 888-751-9000. At that time, they'll be able to review the unauthorized activity which occurred, provide you with your options and file the appropriate type of dispute for you if applicable. If you prefer, we're also able to assist you at any nearby TD Bank location during lobby hours. Please see http://bit.ly/TDStores to locate your closest Store and hours they're available.
Prior to your visit or call, please ensure that the transactions in question have been posted to your account history and are no longer in a "Pending" status, as we're unable to file a dispute until then.
Thanks again for sending us your question, Brittney. We hope this helps you get started.
Wishing you good luck with this and we'll talk with you soon!
Kristen P, Mount Laurel
July 13, 2015 10:08:12 AM