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I realize conversion rates are subject to change but can you give me the current exchange you are using for ATM withdrawls made in Canada from my US $ account.
Andria, New York
February 19, 2015 02:46:25 PM
In reply to Andria, New York
Welcome to TD Helps, Andria. We'd be happy to help!
While traveling in Canada, you will be glad to know that if you withdraw funds at any TD Canada Trust ATM, you will not be assessed with any fees! To help you find TD Canada Trust ATMs near your travel destinations, please click here: http://bit.ly/1cZWU5e.
Please keep in mind that the exchange rate you receive at any ATM is not set by the bank. Foreign exchange rates are published by the government and fluctuate daily, and customers will pay the VISA exchange rate at the time of withdrawal.
We also would recommend placing a travel notification on your account prior to your travel date; this will help to prevent any blocks to your debit card while you are traveling. You can do so by calling our Customer Service Line at 888-751-9000 or visiting a local TD Bank Store. To find a TD Bank near you, we suggest you check out http://bit.ly/TDStores.
If you are enrolled in Online Banking, another option would be to send a Secure Message using www.tdbank.com and request the travel notifications be added to your account. To send a secure message you must first log in to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center.” In your message, please include the dates and destination(s) you will be traveling. If you are not enrolled for Online Banking, you can do so for free here: http://bit.ly/1lU2qfY. ou will need your Social Security number, TD Bank ATM/Visa Debit Card, your account number and e-mail address. Once you have successfully enrolled, you will have immediate access to your account(s).
By placing a travel notification, this will help us be aware if we see foreign transactions on your account. Also, please be informed that for your protection we will continue to monitor your card activity even when a notification is set. We also recommend carrying more than one method of payment while traveling, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
We hope this information helps, Andria and have a good trip!
Megan K, Mount Laurel
February 19, 2015 02:47:04 PM