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I have a account in Queensbury, NY, It was connected with my job payment. I got back to Brazil , it its past 2 yers without movimentation on the account. There is no TD bank here in Brazil, so i need online help. Thank you
June 19, 2015 12:55:21 PM
In reply to Danilo, Quensbury
Hi Danilo, we're happy to point you in the right direction with your question today.
First, to best assist you we recommend that you visit us at any TD Bank Store found here: http://bit.ly/TDStores to find out more about your account. Since you haven't used the account in some time, it will be necessary to stop in for us to provide you with current information. Kindly bring a valid photo ID such as a Driver's License, State ID or Passport. We apologize if this causes any inconvenience.
We'd like to tell you a little more about accounts and their statuses. First, activity would be required for an account in order to maintain an Active status. If no transactions (deposits or withdrawals) are initiated by a Customer on an account it will be considered Inactive after a specified period of time. Savings, Checking or Money Market accounts are automatically changed to an inactive status after one year of no Customer-initiated activity, and these accounts will be Dormant after three or five years of no activity depending on your region or State.
Once you stop in to a Store, if you have determined that your account is still open with us, in order to reactivate it, we ask that you visit us during lobby hours at any TD Store. By making an over-the-counter deposit with one of our Tellers, your account status will be returned to active.
If you happen to have another deposit account with TD Bank that is currently active, you can contact us directly and we would be happy to transfer funds into the dormant account for you and that can also reinstate your account back to active status. Since you are abroad, please call us on 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. Please note that when you call, we'll need to verify information listed on your account, for security purposes.
Once your account is back to an active status, we do have some options for you to complete your banking without the need to visit a TD Bank Store. Please note that we offer fully featured online and mobile banking services and live telephone support available 24 hours/day, 7 days/week, 365 days/year.
Once you're enrolled, you're welcome to use this service to help you keep track of your account, and you can even communicate with us whenever you'd like using our Secure Messaging service available once you log in. To do so, please log in at our full website here: http://bit.ly/1eaISlq, click on the Customer Service tab, and the use the Send a Message link to talk with us about your account questions or requests.
You're also welcome to see the article listed here: http://1.usa.gov/1ED20S9, which reviews information about abandoned or unclaimed accounts in the U.S. Please keep in mind that once an account becomes dormant, it can be turned over to the State in which the account was opened after a 3 or 5 years of no activity, depending on your location.
Please note that if this has occurred with your account, you'll be able to contact the State to claim the funds. There is no time limit to do this. You may be able to locate their telephone number via your State's website, or you're welcome to call us at 888-751-9000, and we'll be able to provide your State contact info for you over the phone.
We hope this helps, Danilo. Have a great day!
Alara B, Mount Laurel
June 19, 2015 12:56:46 PM