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November 4, 2015 08:24:28 AM
In reply to Deena, Strafford
Good morning, Deena and welcome to TD Helps.
In order to answer your inquiry properly, we will need to review your loan account together with you. Please understand that we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
For immediate assistance, please speak with a Financial Solutions Group Specialist 24/7 at 800-937-5020. Upon account verification, they'll be glad to review your loan payment history with you.
As you are already enrolled for online banking, you may also send us a secure message to confirm about your payment due date. To send us a secure message, please feel free to log onto your account from here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Lastly, you are always welcome to visit your local TD Bank Store location, during normal lobby hours for assistance in person. To find out the nearest TD Store near you, please visit, http://bit.ly/TDStores.
Let us know if you have any other questions. We hope you have a nice day, Deena!
LiShu R, Mount Laurel
November 4, 2015 08:25:15 AM