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Henry, Nanoose Bay
May 18, 2015 08:47:18 AM
1 person recommended this |
In reply to Henry, Nanoose Bay
We hope you're doing well, Henry and thanks for reaching out to us today. We're sorry for any confusion and would be happy to provide some information for you.
With some of our accounts, there is a minimum daily balance required in order to avoid monthly maintenance fees. If your account falls below the required minimum balance within your statement cycle period, the maintenance fee would be assessed on the last day of your statement cycle. You're welcome to review our Checking Accounts here: http://bit.ly/1oXjGgF, and our Savings products are listed here: http://bit.ly/1hzzhPT. You may be able to locate your account type to determine the daily minimum that is needed for that account.
Because we do not have access to your personal information as this is considered an unsecured forum, we encourage you to contact our 24/7 Customer Service line at 888-751-9000 and a Customer Service Representative would be happy to review your account with you.
If you'd prefer, you also have the option of sending a Secured Message through Online Banking. If you are not enrolled in Online Banking and would like to be, please click here to begin: http://bit.ly/1lU2qfY. Once you are enrolled, please sign into your account at http://bit.ly/1eaISlq and click on the "Customer Service" tab and then select "Send a Message."
You may also visit any TD Bank location during lobby hours for assistance as well. Please visit: http://bit.ly/TDStores to find location near you.
We notice that you're reaching out to us from Canada Henry, so just in case you were referring to an account you have up North at TD Canada Trust, feel free to submit your question through their TD Helps page here: http://bit.ly/1kD3iFr and our partners would be happy to assist you.
Please let us know what other questions you have, Henry and take care.
Brian M., Mount Laurel
May 18, 2015 08:47:55 AM
I was told that Maintenance fee is not charged to senions-
Why has it been charged in my checking account.
SUBHASH, BOCA Raton
December 28, 2017 08:32:21 AM
In reply to SUBHASH, BOCA Raton
Thanks for joining the conversation, Subhash. We're glad to help!
On some of our accounts, there is a minimum daily balance required in order to avoid a monthly maintenance fee. If your account falls below the required minimum at any time during your statement cycle, the maintenance fee would be assessed on the last day of your statement.
As you mentioned a fee is not assessed for seniors, it sounds as though you may have a TD 60 Plus Checking account. To learn more about this account type, please take a look here: https://go.td.com/2tVNtki.
Since TD Helps in considered an unsecured site, we are unable to view your account or personal information directly.
If you would like to discuss this maintenance fee in further detail, please contact our Banking Specialists 24/7 by dialing 888-751-9000. After account verification, our Specialists will review your account to determine if the fee is eligible to be waived.
Similarly, you are able to visit any TD Store for assistance. To take a look at TD Stores near you please visit http://go.td.com/1f9DSJR.
If you are enrolled in Online Banking, you are also able to send a secure message. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: https://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Thanks for submitting your question, Subhash!
Alara B, Mount Laurel
December 28, 2017 08:32:43 AM