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LL Bean recently charged me twice for an order I made. There are duplicate charges on my statement that have now been processed (they are no longer pending). Please reject one of these transactions, or advise me how to proceed with LL Bean.
January 2, 2015 06:08:36 PM
In reply to Julia, Quincy
Thanks for joining the TD Helps community, Julia. We're sorry to hear about the duplicate transaction and will be glad to provide you with the next steps.
Please note, as we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. To best assist you, we ask that you contact us directly by calling 888-751-9000 to speak with a Banking Specialist, available 24/7 or visit your local TD Bank Store. Upon proper verification, we will be glad to assist you to file a dispute against the fraudulent transaction on your account. To locate a TD Store near you, please visit, http://bit.ly/TDStores.
Additionally, if you are enrolled for Online Banking, you are more than welcome to send us a secure message by clicking here: http://bit.ly/1eaISlq for additional assistance. Once you are logged you’re your account, on the left hand side of the page, you should see an option to "Send a secure message" located in the “Message Center." Once the message is sent, you should expect a response within 24 hours.
We look forward to hearing from you and have a nice night.
Colleen B, Mount Laurel
January 2, 2015 06:09:45 PM