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October 20, 2014 12:16:13 PM
In reply to Diane, Warrington
Hi, Diane, Thank you for joining us here on TD Helps and sorry to hear that you are experiencing difficulties with your website's security certificate.
We would be glad to make some recommendations based on the information you provided. Our first troubleshooting tip would be to check the date and time on your computer. If you are not synchronized with the correct date it could be causing the issue.
Our second tip would be to check what level of security your Internet Explorer security level is set at. If Internet Explorer is set at a high security level, then you will not be able to log into our online services and will receive a message to review the Authentication Certificate and accept the terms. Accept the terms and once you do, you will be enabled to log in. If Internet Explorer is set at a medium security level, the certificate will have automatically updated on your computer. You should not be experiencing issues. Additionally, if you have the website bookmarked as a favorite or the link is saved somewhere else, you will need to remove the link and go directly to the website at www.tdbank.com.
If you have tried all the above suggestions and are still receiving the same message, please give us a call 24/7 at 800-493-7562 to speak with one of our Digital Banking Specialists.
We hope the information provided helps. Let us know if you have any further questions. Have a great one.
Colleen B, Mount Laurel
October 20, 2014 05:45:48 PM