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EARLY THIS WEEK I TRIED TO LOGIN AND I WAS DENIED, EVEN THOUGH THE PASSWORD AND USERNAME HAS BEEN IN STEADY USE FOR AT LEAST A YEAR. I AM CURRENTLY LOCKED OUT FROM MULTIPLE TRYS TO ENTER
ROBERT, WEST ORANGE
January 27, 2018 11:16:15 AM
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In reply to ROBERT, WEST ORANGE
Welcome to TD Helps, Robert.
We're so sorry to hear that you're having trouble accessing your Personal Online Banking, and we'll be happy to connect you with someone who can help.
At this time, please understand that with TD Helps not being a secure forum of contact, we are unable to access your account or personal information to assist you directly; however, our Banking Specialists are here to help. You may reach one of our knowledgeable Specialist by simply dialing 800-493-7562. For your convenience, Specialists are here to help 24 hours a day, 7 days a week.
If you're unable to call, we understand, and would like to recommend that you then visit a TD Store location to speak with a Customer Service Representative, during lobby hours. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
We apologize again that we're unable to assist you directly with your online banking, Robert, but we look forward to hear from you at your earliest convenience.
We hope you have a great start to your Saturday.
Brittany M, Mount Laurel
January 27, 2018 11:19:32 AM