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May 30, 2015 08:27:29 AM
In reply to irene, Robbinsville
Thank you for visiting TD Helps today, Irene. We'll be glad to guide you in the right direction for assistance with resetting your online banking credentials.
If you remember both your User Name and Password and you’re looking to change the information, you can do so by clicking on the “Customer Service” tab; once you've logged onto your account Online Banking. If you are signed up for our Retail online banking, please check here http://bit.ly/1eaISlq. If you are a TD Bank BusinessDirect user, please direct your browser to http://bit.ly/1rvBmq8.
In the “Customer Service” tab, there will be a “Self Service” portion and under that portion, you will see a link to “Change User Name” and a separate link to “Change Password”. Please know that this feature is not available via TD Mobile App at this time.
If you have forgotten your current User Name and Password, we ask that you connect with us at 888-751-9000. Our Specialists are available 24/7 and after account verification, they’ll be able to assist you in gaining Online Banking access. You may also visit your local TD Bank Store, where a Representative will be able to help you during normal lobby hours. Please check here http://bit.ly/TDStores for Store locations and hours near you. If this is regarding your TD BusinessDirect account, please call our Small Business Team at 800-493-7562, option 2.
If you are referring to your User Name and/or Password on www.tdcardservices.com, we ask you please contact one of our Credit Card Specialists 24/7 at 888-561-8861.
We hope you find our answers helpful and please don’t hesitate to return to TD Helps if you have any further questions, Irene.
LiShu R, Mount Laurel
May 30, 2015 08:28:25 AM