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machine will not recognize my card for a cash withdrawal. Discount Bank, however, does accept my card without a problem. Can you explain this phenomenon? I have been using my TD Bank Debit Card in Israel without any problems. All of a sudden, for the last three days, the Bank Hapoalim cash machine will not recognize my card for a cash withdrawal. Discount Bank, however, does accept my card without a problem. Can you explain this phenomenon?
Deborah, Mevaseret Tzion, Israel
April 1, 2016 10:37:32 AM
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In reply to Deborah, Mevaseret Tzion, Israel
We're sorry to hear that you've encountered acceptance issues, Deborah. We'd be glad to point you in the right direction.
We recommend reaching out to our Banking Specialists directly for assistance with your account. You are able to call a Specialist from overseas by dialing 856-751-9000 or 215-569-0518 collect from a land line telephone. Once speaking with a Specialist, they will be glad to review your acceptance issues.
If you do not have the ability to call, feel free to send us a secure message via Online Banking. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope to hear from you soon, Deborah and have a good day.
Megan K, Mount Laurel
April 1, 2016 10:37:46 AM