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I have checking and savings account. My savings has more than $100 and my checking is below $100. Why was I still get charged for $15 fee? You do not combine the total balance of both accounts to maintain so not to get charge for maintenance fee? Please advise. Thanks.
December 25, 2015 11:30:24 AM
In reply to Brian, Elmhurst
Nice of you to join us on TD Helps this morning, Brian.
Please understand, on some of our accounts, there is a minimum daily balance required in order to avoid a monthly maintenance fee. If the account falls below the required minimum balance on one or more days in the statement cycle, the maintenance fee would be assessed on the last day of the statement cycle. You can review a full list of all Personal Account Maintenance Fees and compare our accounts here: http://bit.ly/1nldlQv. Please note, in many cases, the minimum daily balance requirement is not based on the combined balance.
Because we do not have access to your personal information since this is considered an unsecured forum, we encourage you to contact our 24/7 Customer Service line at 888-751-9000 and a Representative would be happy to review your account with you upon account verification.
If you'd prefer, you also have the option of sending a Secured Message through Online Banking. If you are not enrolled in Online Banking and would like to be, please click here to begin: http://bit.ly/1lU2qfY. Once you are enrolled, please sign into your account at http://bit.ly/1eaISlq and click on the "Customer Service" tab and then select "Send a Message." You may also visit any TD Bank location during lobby hours for assistance as well. Please visit: http://bit.ly/TDStores to find location near you.
Hope you have a great day.
Sandy D, Mount Laurel
December 25, 2015 11:33:38 AM