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December 15, 2014 08:30:07 AM
In reply to Corinne, Clifton
Good morning and thanks for reaching out to TD Helps today, Corinne. We're sorry to hear of any troubles you are having with your card and would be happy to help point you in the right direction for help.
As this is pertaining to your specific account, we would need to review this further with you. We hope you'd understand that although we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum. Please feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists if you are referring to your TD debit card. After account verification they'd be more than happy to review your account transactions with you and they'll also offer options to get it resolved. Also, you may visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
In addition, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
If you are referring to the charges on your TD Visa credit card, we recommend contacting TD Card Services directly for assistance. They're available 24/7 at 888-561-8861 at your convenience.
If we can assist you again, please feel free to write to us anytime! We hope this helps and enjoy your day.
LiShu R, Mount Laurel
December 15, 2014 08:31:18 AM