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When I first set up my account, I failed to write down my username and password, and now I can't sign in to my account without either
Emily, Orange City
June 16, 2014 02:15:20 PM
6 people recommended this |
In reply to Emily, Orange City
Emily, thank you for visiting us at TD Helps! It is our pleasure to assist you with your Online Banking Account.
If you have entered your user name and/or password incorrectly too many times, most likely your account has been locked for security purposes. Not to worry, you do have some options to access your account again.
To re-set both your username and password, please contact us at 800-493-7562. A TD Bank Online Specialist will be able to assist you and this option is available 24/7. You may also visit your local TD Bank Store. If you need help locating one near you, please visit http://bit.ly/TDStores for locations and hours.
Please note for your account's protection, it is recommended that you memorize your username and password, but if you plan on writing it down never store it on your mobile device or write it on paper that you keep near your phone or carry with you. Also do not choose passwords that incorporate your name, telephone number, address or, birthday of yourself, close friend or, relative.
We hope this information was helpful Emily. If you have any further questions please don’t hesitate to reach back out to us. In the meantime please have a lovely day!
Megan K, Mount Laurel
June 16, 2014 02:16:16 PM
2 people recommended this
i>ve forgetten my username for my online banking account ,how do I get it back
February 7, 2016 08:10:00 AM
1 person recommended this
In reply to Delanov, miami,fl
Welcome to TD Helps, Delanov. We're happy to help get you back online.
With all of the usernames and passwords that we have to remember in this digital world, it’s sometimes easy to forget. Not to worry, we have a couple of options for you.
You can contact our 24/7 Customer Service Representatives at 888-751-9000. They’ll be able to assist you in gaining access to your Online Banking. You could also stop in at your local TD Bank Store, where a Customer Service Representative will be able to help you. Please check here http://bit.ly/1f9DSJR for Store locations and hours near you.
We hope that this information helps out. Let us know if you have any other questions, Delanov!
Kris M, Mt. Laurel
February 7, 2016 08:10:27 AM