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December 17, 2014 02:06:54 PM
In reply to Mallory, Whistler
We're sorry to hear that you've forgotten your username, Mallory and we'd be happy to help you get logged in again.
In order to regain access to your online account, we ask that you contact us directly for assistance. You may do so 24/7 by dialing 888-751-9000 (800-493-7562 option 2 for BusinessDirect). Once you reach a Representative they would be happy to assist you in changing your username. You may also visit a TD Store during lobby hours for help. For Store hours and locations near you please visit http://bit.ly/TDStores.
If you are having trouble resetting the username on www.tdcardservices.com, you can contact one of our Credit Card Specialists 24/7 at 1-888-561-8861. Also contact 855-219-8050 for help logging into the TD Go Card site.
We hope to hear from you soon, Mallory and have a great day.
Megan K, Mount Laurel
December 17, 2014 02:09:52 PM
I cant get to the Customer Service Screen to change my username
Vellachi, Lumberton, NJ
December 24, 2014 09:00:36 AM
In reply to Vellachi, Lumberton, NJ
Thanks for coming to TD Helps, Vellachi! We'll be glad to assist you with your user name.
If you are able to log into your Online Banking or BusinessDirect, you can change your username any time by visiting the "Customer Service" tab. After you select the "Customer Service" tab, under "Self Service", please select the first option which is "Change User Name." You are now at the Change User Name page, on this page, you will be able to select a new user name, please be sure to click the "Submit" box to save your changes.
If you are unable to log in at all, we're available 24/7 to assist you in recovering and changing your username; by dialing 888-751-9000, you can speak with one of Banking Specialists. After account verification; they will be able to help with all your Online Banking needs. As always, you can always visit a TD Store in your area for help with your username. For lobby hours and locations near you please visit http://bit.ly/TDStores.
If you are trying to change you username for a TD loan account, we ask that you contact our Financial Solutions group 24/7 at 800-973-5020.
If you need to update your username for a TD Credit Card, we ask that you speak with our Credit Card department 24/7 at 888-561-8861.
We certainly hope this helps and please let us know if you have any questions, Villach!
Sandy D, Mount Laurel
December 24, 2014 09:01:24 AM