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I lost my card and I still have money on it and I want to transfer that money into a new account. Is that possible?
Chelsea, Washington, DC
June 16, 2016 12:25:35 PM
In reply to Chelsea, Washington, DC
Hi Chelsea, thanks for reaching us on TD Helps.
We're sorry you lost your card and would like to assist you further however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1YuxIwb.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Thanks for stopping by today.
Customer Service Team, Mt. Laurel
June 16, 2016 12:26:30 PM