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February 11, 2018 08:48:29 AM
In reply to Hayden, Bangor
Welcome to TD Helps, Hayden. We're sorry to learn that you've lost your credit card.
If you are referring to your TD Bank credit card, we ask that you contact TD Card Services directly at 888-561-8861 to report your card as lost. Representatives are available to assist 24/7. Once the card has been closed, they'll be happy to help you with getting a replacement card.
If you are referring to your TD Bank debit card, we ask that you contact us directly at 888-751-9000, also available 24/7, to report your card as lost. Please know that you may also close your debit card at your local TD Bank Store. To view our Store locations and hours, please click here: http://bit.ly/TDStores. Once the card has been closed, you may obtain a new debit card instantly!
If you are unable to call or visit us, and you have access to online banking, you may send us a secure message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your mobile banking, log in and select 'Send a Secure Message' from the side Menu.
If you decide to send us a message, please be sure to state that you've lost your card, and that you are requesting a new card. You may include your full name, account number, and address in which you'd like us to mail your new debit card to in your message. If you are requesting for the new debit card to be sent to an address other than what we have on file, we ask that you include the statement "I take full responsibility for the debit card to be mailed to this alternate address". Once we receive your request, we'll be happy to assist!
We're sorry that we couldn't directly assist you today, Hayden. As TD Helps is not considered a secured forum, we do not have access to your account or personal information.
We hope to hear from you soon, and that you have a great day!
Natasha M, Mt. Laurel
February 11, 2018 08:54:17 AM