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When i try to use my debit card to buy items, it says decline on every purchase i try to make. I have no pending money to come out of my account so I'm just wondering what is going on
January 15, 2018 10:01:05 AM
In reply to Anastacia, lakeland
We're sorry to hear about this, Anastacia, and we'd be happy to point you in the right direction.
Please know that TD Helps is considered an unsecured forum. Because of this, we are unable to review your debit card directly as we do not have access to your account information.
We recommend connecting with a Banking Specialist so they may review your debit card. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for online access, you can send a secure message. To send a secure message using Online Banking, please sign in here: http://go.td.com/1eaISlq and select 'Send a secure message' located in the 'Message Center' on the left hand side of the page. For Mobile Banking, select the option to 'Contact Us' followed by 'Send a secure message' after signing in.
We look forward to hearing from you, Anastacia. Have a good day!
Megan K, Mount Laurel
January 15, 2018 10:01:53 AM