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I have a patient who claims that a check that she wrote to us for $25 was altered by us to read $125.
I have the check number and date of the check. Is there a way to find out what the amount of that check was?
Michael, Staten Island, NY
February 6, 2015 08:56:18 AM
In reply to Michael, Staten Island, NY
Thanks for reaching out to us on TD Helps, Michael.
We understand your concern; however, as this is pertaining to your account specifically, we would need to review this with you. Please know that we'd like to assist you directly, however, we do not have access to your personal information as this is considered an unsecured forum.
To best assist you, feel free to call us 24/7 at 888-751-9000 to speak with one of our Banking Specialists. After account verification, they would be more than happy to review your account and address your concerns. You may also visit a TD Store in your area for assistance during lobby hours. For hours and locations of Stores near you please visit http://bit.ly/TDStores.
Additionally, if you're currently enrolled for Online Banking and this check was presented for payment within current or previous statement cycle, you may follow the steps below to view the image of this check online. In order to do so, please first access your Online Banking by using your user Name and Password and then follow the instructions below to locate the check image:
If you are using our Retail online site, please use this link to sign on first: http://bit.ly/1eaISlq:
1. Click on the Accounts tab
2. Click on the blue hyperlink of your accounts name
3. Click on "Power Search" link, which is located on the right hand side of Account History.
4. Enter the Check Number you are looking for and click on Search.
If the check has been presented for payment, click on the “View Check Image” link next to Check Number to obtain a front and back copy of the check.
If you are using our BusinessDirect online site, please use this link to sign on first: http://bit.ly/1rvBmq8
1. Click on the Accounts tab
2. Click on the blue hyperlink of your account name
3. From the drop down arrow, select "Show All", it is under Account History
4. From the drop down arrow, select "Check", it is next to Type
5. Enter the Check Number you are looking for in "From Check" field
If the check has been presented for payment, click on the “View” link under the “Check Image” column located on the far right hand side of the screen to obtain a front and back copy of the check.
Thanks for stopping by our TD Helps page, Michael, and please let us know if there are any further questions.
LiShu R, Mount Laurel
February 6, 2015 08:57:20 AM