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I have not got my Christmas club check in the mail when will I get it
Virginia, Smynra del
October 11, 2017 09:45:14 AM
In reply to Virginia, Smynra del
Good morning, Virginia, and thanks for bringing your concerns to TD Helps today.
We're so sorry to hear that you haven't received your holiday club check, and we'll be more than happy to help clear up any confusion.
Here at TD Bank, we offer our holiday club payouts in two different forms, either by check or direct deposit. Based on the information you have provided us with, it sounds as if you opted to have your funds mailed to you in the form of a check. If this is the case, we're happy to announce that checks were mailed on Thursday, October 5th, 2017, and typically take anywhere from 7-10 business days to be delivered.
If you're unsure of what options you may have chosen for your holiday club payout, you're more than welcome to connect with us, and we'll be happy to help. Our Banking Specialists are available 24 hours a day, 7 days a week, and can be reached by simply dialing 1-888-751-9000. If you'd prefer, you're also able to visit your nearest TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
If you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We sincerely hope this helps provide you with some peace of mind, Virginia. Enjoy the rest of your day, and take care!
Brittany M, Mount Laurel
October 11, 2017 09:45:31 AM