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my aunt and it was placed on hold. I am out of the country at the moment and trying to send you an email. What else can I do?
March 13, 2015 12:52:35 PM
In reply to Lisa, Baldwin
Hey Lisa, we are sorry to hear about your difficulties and would be glad to help point you in the right direction.
Please note, our Person-to-Person transfer service, also known as Popmoney, is available to Customers who have U.S. address, a unique U.S. phone number, an active unique email address, and a Social Security number. This feature can be used to send money within the United States.
As you are experiencing difficulties, we ask that you connect with us at your earliest convenience. To reach us while you're out of the U.S., please dial us direct at 1-856-751-9000 or call Collect with operator assistance from any land line phone by asking the Operator to dial 1-215-569-0518.
Once connected and after account verification, we'd be happy to review your concerns further.
Please understand that although we would like to assist to directly, we could not as TD Helps is considered an unsecured forum and do not have access to your account information.
We hope this helps and please let us know should you have any other questions.
Yen D, Mount Laurel
March 13, 2015 12:54:57 PM