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November 12, 2014 12:30:25 PM
In reply to richard, florida
Welcome to TD Helps, Richard. We're sorry to hear you're having trouble logging in and we'd be happy to help!
If you are having trouble accessing any aspects of our web page, we recommend disabling any plug-ins or themes from your browser and restoring your browser default settings. We also suggest making sure that you are using the most up-to-date version of your browser and that it is accepting cookies. Please note that www.tdbank.com is compatible with the newest versions of both Internet Explorer and Firefox. Additionally you may wish to use a different browser.
If you are locked out of your account or do not recall your user name and password, we ask that you contact us directly for assistance. You may do so 24/7 by dialing 888-751-9000 and our Representatives would be happy to help recover your login credentials. You may also visit a TD Store during lobby hours for help. For lobby hours and locations near you please visit http://bit.ly/TDStores.
If you recall your username and not your password, you can regain access to your account from your home computer. By going to the log in page, http://bit.ly/1eaISlq, and selecting "Trouble Logging In" you can reset your password. Online Banking will ask you for your user name, the last four numbers of your Social Security number and ask you two security questions. Once you have filled out the necessary information, the page will allow you to change your password. When creating your new password, here a few tips we can share with you:
Use a combination of numbers, letters and special characters, but no spaces
Your password should be unique. Memorize it and do not disclose it to anyone else
Avoid using names, dates or numbers tied to your identity (such as birthday, family name, pets, street, etc.)
Use a password that differs from your other banking, email and social media accounts. Change it periodically, ideally every 90 days
If you have trouble resetting your password, don't worry. You can always contact us 24/7 by using the number listed above or by visiting a TD Store during lobby hours.
We hope this helps, Richard and have a good day.
Megan K, Mount Laurel
November 12, 2014 01:27:57 PM