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April 2, 2015 10:20:30 AM
In reply to brenda, gloucester
Happy to have you here on TD Helps today, Brenda.
As you've mentioned that you have a TD Premier Checking account, this account type does have the feature to waive non-TD ATM fees and/or receive unlimited ATM surcharge refunds. Whether the ATM is located within or even outside of the United States, you are still able to take advantage of ATM surcharge reimbursements. At this time, to qualify you must maintain a minimum daily balance of $2,500 to be reimbursed the ATM surcharge fees.
We'd like to take this opportunity to let you know that your TD Bank Visa Debit Card is convenient, secure and rewarding- so you can shop and bank with confidence. You can use your debit card at millions of locations that accept VISA across the globe.
When traveling, you can make an ATM withdrawal from any machine that displays the VISA or PLUS logo. We encourage you to check out our current fee schedule, http://bit.ly/1cTejgt, as it outlines any applicable fees that may come into play when you use your Debit Card out of the country. If you are unable to find an ATM that is compatible, with the TD Bank Debit Card, it may be used to obtain a VISA Cash Advance. For your convenience, you may find information regarding our TD Bank Visa Debit Card daily limits in our Personal Deposit Account Agreement here: http://bit.ly/1kb17UQ (page 44).
To avoid any interruptions to your TD Bank Visa Debit Card usage, we request that you place a travel notification on your account. You can do so by calling our 24/7 Customer Service Line at 888-751-9000 or visiting a local TD Bank Store. To find a TD Bank near you, we suggest you check out http://bit.ly/TDStores.
If you are enrolled in Online Banking, another option would be to send a Secure Message using www.tdbank.com and request the travel notifications be added to your account. To send a Secure Message you must first login to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see and option to "Send a secure message" located in the “Message Center.” In your message, please include the dates and destination(s) you will be traveling. If you are not enrolled for Online Banking, you can do so for free here: http://bit.ly/1lU2qfY. You will need your Social Security number, TD Bank ATM/Visa Debit Card, your account number and e-mail address. Once you have successfully enrolled, you will have immediate access to your account(s).
By placing a travel notification, this will help us be aware if we see foreign transactions on your account. Also, please be informed that for your protection we will continue to monitor your card activity even when a notification is set. We also recommend carrying more than one method of payment while traveling, just in case you encounter any acceptance issues. For more travel tips while overseas, please visit http://bit.ly/1gDrDYu. You may also want to review our international travel tips frequently asked questions by clicking here: http://bit.ly/1ltwDDc.
When calling from outside US, please dial direct 1-856-751-9000 or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518 if you are able to gain access to a land line.
We hope you have a safe trip, Brenda. Take care!
Sandy D, Mount Laurel
April 2, 2015 10:23:31 AM