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i enter wrong pin 3 times
bradley, brooklyn,new york
February 19, 2015 12:19:50 PM
In reply to bradley, brooklyn,new york
Thanks for writing in, Bradley and sorry to hear about any difficulties with your card. We'll be glad to let you know how to get this resolved.
Since you mentioned that you entered the wrong PIN three times at an ATM, we'd like to let you know that once you have done so, your ATM/Visa Debit card can become locked, for your account security. To correct this, we kindly ask that you contact us directly at 888-751-9000, available 24/7. After you connect with our Specialists and after account verification, we would be happy to help get your card back up and running. Please understand that even though we would like to help you directly, because TD Helps is considered an unsecured forum, we do not have access to your personal account information to do so from here.
Additionally, you may visit any TD Bank Store during lobby hours, so that we can reset your failed PIN attempts there. For a listing of TD Bank Stores please see here: http://bit.ly/TDStores.
If you prefer and you are enrolled for Online Banking, you may also send us a Secure Message so that we can update this for you. To send a secure message you must first log in to your TD Bank Online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Just in case you are referring to your TD Visa Credit Card, we recommend reaching out to TD Card Services directly at 888-561-8861 for further assistance with resetting your PIN.
We hope one of these options is helpful, Bradley! Thanks again for choosing TD Helps with your question and have a great Thursday!
Kristen P, Mount Laurel
February 19, 2015 12:24:24 PM