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Account No -
I have rang and spoken to your helpdesk today regarding the above bank account. Unfortunately they were not able to access our details, I suspect it has been frozen due to inactivity.
We are coming to New York for a holiday in May 2018 and wish to access our funds. We do not have an ATM card to do this, please can you help us and advise on the best course of action.
david, Chester -uk
February 26, 2018 08:24:49 AM
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In reply to david, Chester -uk
Welcome to TD Helps, David. We apologize for any inconvenience you've encountered, while trying to access your account.
As you've mentioned that your account is frozen due to inactivity, a deposit would need to be made to make the account active. If you happen to have another deposit account with TD Bank that is currently active, you can contact us directly as we would be happy to transfer funds into the inactive account for you and then reinstate your account back to an active status.
From outside the United States, please reach us via phone at 1-856-751-9000, or collect with operator assistance from a land line phone by asking the operator to dial 1-215-569-0518. For your convenience, we are available 24 hours a day, 7 days a week. The US country code is 1-011.
On the other hand, if the account is dormant, you'll want to mail in a deposit or visit a TD Bank Store to make a deposit over the counter to reactivate. If another owner is listed on your account, they may also make the deposit for you at any of our Stores. When doing so, they'll want to request that the account be returned to an active status. You may search for a TD Bank located nearby at http://bit.ly/TDStores.
If you'll be mailing us a deposit instead, please use the following:
TD Bank, N.A., ME2-001-033, P.O. Box Number 1190, Lewiston, ME 04243
Or, if you would like to use FedEx or UPS a mail in deposit, please use this address:
TD Bank, Bank by Mail, 140 Mill Street, Lewiston, ME, 04243
Like any other deposits, a few simple guidelines apply:
-Cash should not be sent through the mail
-Payee of the check and name on deposit ticket should be the same
-If you don’t have a deposit ticket, please include the account number on a separate slip of paper
-Checks should be endorsed (and restricted for deposit only)
-Multiple checks should be listed and a total of the deposit listed
-Do not staple transactions
Once your account has been reinstated, we may help you with obtaining a new debit card. A new debit card can be requested over the phone, or sent to an alternate address by sending us a secure message.
To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/2H8iXLO. Once you've successfully logged in, please select the 'Account Options' tab, and click on 'Account Services'. From there, you will be able to send us a secure message. If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your mobile banking, log in and select 'Send a Secure Message' from the side Menu.
If you are requesting for your new debit card to be sent to an alternate address, we ask that you include specific information in your message. Please include your full name, account number, and address in which you need the debit card to be mailed to. We also ask that you include the statement "I take full responsibility for the debit card to be mailed to this alternate address". Once we receive your request, we will be happy to proceed.
If you have any additional questions, please don't hesitate to reach back out to us through Helps, or give us a call at the number provided above.
We hope this helps, David, and that you have a great day.
Natasha M, Mt. Laurel
February 26, 2018 08:28:09 AM