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inactive accounts beginning April 1. We will no longer mail statements for checking accounts that show no customer initiated activity for 6 month..."
TD refers to online banking a/c to get statements.
1. If I open an on line banking account will I receive a mailed statement every time there is "activity"?
2. Does opening an online banking account mean I will never be able to get a written statement?
3. If I close an online account banking a/c, do I understand correctly that TD Bank will not permit me to reopen one.
Scott, Fort Lauderdale, FL 33304
February 24, 2015 06:04:55 PM
In reply to Scott, Fort Lauderdale, FL 33304
Thanks for reaching out to us on TD Helps, Scott. We'd be happy to clarify Online Banking and Statements.
TD Bank account holders are able to view their banking information such as transactions, statements and more by enrolling their account in online access. If you are interested in enrolling, you may use our self-service option by visiting here: http://bit.ly/1lU2qfY. You will need your account number, ATM/Visa Debit Card number, Social Security number and email address to complete the enrollment process. If you are missing any pieces of information or would like assistance signing up, you can contact us directly for assistance. We are available 24/7 by dialing 888-751-9000 or you may visit us during lobby hours at any TD Store. For our Store hours and locations near you please visit http://bit.ly/TDStores.
As we mentioned above, statement information is available through Online Banking however signing up does not change how you receive your statements. Only if you sign up for paperless statements will you stop receiving a mailed statement every 30 days at the end of your statement cycle. This being mentioned, TD Bank will not send you a statement whenever there is a transaction on your account.
If you would like to begin receiving paperless statements rather than mailed statements, you must first be enrolled in Online Banking by following the link above or contacting us directly. Once you are signed up, you are able to enroll in paperless statements by selecting the "Online Statement Settings" link listed under the " Help & Related Tasks" box on the left side of your screen or you could select the "Customer Service" tab and under "Self Service, click on "Online Statement Settings" link. After selecting the necessary links, you will now be at the "Update Online Statement Settings" page. Please select the account(s) you'd like to change the statement settings for, confirm your email address, and also read the "Online (Paperless) Statement Customer Agreement" and the "Hardware and Software Requirements", a window should pop up. After reading the required documents, please check the boxes and select "Save Changes." If you have any trouble signing up, please feel free to contact us by using the methods listed above.
Keep in mind that enrolling in Online Banking does not affect the status of your account with TD. If you were to close your account, you would no longer have access to information online as Online Banking is an optional service.
We hope this helps, Scott and if you have any further questions, please let us know!
Megan K, Mount Laurel
February 24, 2015 06:05:38 PM