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nicole, new york
December 3, 2014 01:22:56 PM
In reply to nicole, new york
Hi Nicole, thanks for connecting with us this morning. TD Helps is glad to help with any online issues you may be experiencing.
If you've setup bill payments through our website, www.tdbank.com, please know that there are 5 different payment statuses for your payment(s) – Pending, Processing, Paid, Cancelled, and Failed. You may find this link helpful for some more information on bill payments made through our website: http://bit.ly/11TF8PT. You can follow the FAQ link on this page to find some great information on our online bill payments.
Since this is considered an unsecure forum, we encourage you to reach out to us at 800-493-7562 Option #3 to confirm the status of a specific payment you've setup through our site. This way, we can authenticate your account(s) and will have the access we need to your personal Billpay information. A Banking Specialist here can confirm if they are pending on your account and when they will be processed. If you're experiencing any trouble viewing the payments on your own, or are having any issues with your Online Banking Profile, we can also troubleshoot those issues with you live on the phone. We're available 24/7 to help!
Also, if you are enrolled for online banking, you may send a secure message using www.tdbank.com to confirm your billpay status. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Of course, if you've setup payments directly through your Biller, we urge you to seek assistance from that Biller directly for any concerns with a payment setup through them. Please reach out to your Biller during their normal business hours to confirm the status of your payment(s).
Hope this helps Nicole. Have a great Holiday!
LiShu R, Mount Laurel
December 3, 2014 01:24:46 PM