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July 27, 2015 11:50:27 AM
In reply to Joe, Asheville
We appreciate you coming to TD Helps today, Joe. We are sorry to hear about your difficulties and would be glad to help.
We'd like to inform you that TD Debit Card Advance is an optional overdraft services we offer with our personal Checking account holders that may help you avoid debit card declines. Once enrolled, you maybe authorize ATM transactions or one-time debit card purchases even if you don't have enough money available in your account, but it may result in a fee. In addition, the approval or decline of a transaction will be at the Bank's discretion. Please note, as you signed up for this feature today, please allow 24 business hours for your request to be updated.
As this is pertaining to your specific account, we would need to review this further with you. We would love to assist you directly; unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
We recommend contacting us directly at 888-751-9000, available 24/7. After account verification one of our Specialists will be more than happy to help. You may also visit your local TD Store during lobby hours here: http://bit.ly/TDStores.
You can also send us a secure message using www.tdbank.com, if you are enrolled in Online Banking. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you are enrolled for our BusinessDirect Online Banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
We hope this helps, Joe. If you need anything else, please do not hesitate to let us know. Please enjoy your day.
Yen D, Mount Laurel
July 27, 2015 11:54:19 AM