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July 10, 2015 01:35:11 PM
In reply to Tatsiana, Brooklyn
Good afternoon, Tatsiana. We're sorry to hear of any troubles you are having with your debit card and would be happy to help point you in the right direction for help.
TD Bank Visa Debit cards can be used anywhere VISA is accepted, including online purchases.
As this is pertaining to your specific account, we would need to review this further with you. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecured forum.
To better assist you, we encourage calling our 24/7 Customer Service line at 888-751-9000 at your earliest convenience. Upon account verification, a Banking Specialist will be able to determine the cause of the decline and offer the appropriate solutions as well. If you prefer, you may also visit your local TD Bank Store, during lobby yours for assistance. For hours and locations near you, check out: http://bit.ly/TDStores.
Additionally, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
We hope this can be resolved as soon as possible for you so you may make this purchase online. Please reach out to us again though if you have any further questions. Have a great day, Tatsiana!
LiShu R, Mount Laurel
July 10, 2015 01:35:57 PM