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that my credit card has not been charged. When i check my card it shows that the transaction is pending and the money is not in the available balance of my account i have tried to purchase an online product in the internet but the merchant wasn't able to process my order and sent me an email saying that my credit card has not been charged. When i check my account it shows that the transaction is pending and the money is not in the available balance of my account
Peter, San Francisco
April 15, 2017 08:34:37 AM
In reply to Peter, San Francisco
Thanks for contacting us today, Peter. We'll be happy to help.
As this is pertaining to your account specifically, we ask that you contact us directly for assistance. To do so, you are able to contact us 24/7 by dialing 888-751-9000 or by visiting a TD Store during lobby hours. To take a look at Store locations and their hours please visit http://go.td.com/1f9DSJR.
In addition, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://go.td.com/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center."
Please know that we would like to assist you directly however, TD Helps is considered an unsecured forum and we do not have access to your account/personal information.
We hope this information was helpful, Peter. Please enjoy the rest of your day, and have a fantastic weekend.
Customer Service Team, Mount Laurel
April 15, 2017 08:35:17 AM