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I have tried to use my debit card multiple times in the past two days and each time it comes up as "restricted" or "invalid" despite having a positive balance. Is there a reason this may have happened?
Caroline, New York
November 27, 2014 10:51:10 AM
2 people recommended this |
In reply to Caroline, New York
Thanks for writing in on TD Helps, Caroline. We're sorry to hear of any troubles you are having with your debit card and would be happy to help point you in the right direction for help.
As this is pertaining to your specific account, we would need to review this further with you. As we would like to assist you directly, unfortunately, we do not have access to your personal information since this is considered an unsecure forum. Please feel free to call 888-751-9000, 24/7 to speak with one of our Banking Specialists. After account verification, they'd be more than happy to review your account with you. Also, you may visit any TD Bank Store to have your account reviewed in person. For a listing of TD Bank Stores, please see here: http://bit.ly/TDStores.
Additionally, if you are enrolled for Online Banking, you may send a secure message using www.tdbank.com and we can assist you. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at 888-751-9000 to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
We hope this helps. Have a great one!
LiShu R, Mount Laurel
November 27, 2014 10:52:59 AM