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November 15, 2014 03:35:01 PM
In reply to Kimberly, Stuart
Hi Kimberly, thanks for reaching out to us through TD Helps. We're very sorry to hear that you're experiencing suspicious activities on your account.
We would like to discuss this with you; unfortunately, we don't have access to your personal information since this is considered an unsecured forum. To best assist you, we ask that you contact us directly by calling 888-751-9000. We have Banking Specialists available 24/7 to discuss your circumstances or you can also visit your local TD Bank Store. Upon proper verification, we would be glad to assist you to file a dispute against the fraudulent transaction(s) on your account. To find our TD Store locations near you, please visit http://bit.ly/TDStores.
Additionally, if you are enrolled for online banking, you may send a secure message using www.tdbank.com. To send a secure message you must first logon to your TD Bank online profile. You can do so by clicking here: http://bit.ly/1eaISlq. On the left hand side, you should see an option to "Send a secure message" located in the “Message Center." If you have not enrolled, please call us 24/7 at the number listed above to speak with our Banking Specialists. If you are enrolled for our BusinessDirect online banking, you may use this link to logon http://bit.ly/1rvBmq8 and send a secure message.
We'd also like to share with you a few tips to help manage yourself against fraud and identity theft. Please click here for more information: http://bit.ly/1gE1jyH. You can also check out some helpful tips here: http://bit.ly/1q23MZt.
We hope this helps Kimberly. And we hope to connect with you soon!
LiShu R, mount laurel
November 15, 2014 03:36:12 PM