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For example I have Account #1111 and Account #22222 can i combine them yet keep the account # 11111?
June 9, 2015 02:49:39 PM
In reply to Gail, Bloomfield
Thanks for joining us here at TD Helps, Gail. We're sorry to hear that you would like to close one of your Checking accounts, but we would be happy to help.
Prior to closing an account, you may want to decide on which account you want to keep open and what account to close. Once you have made your decision, you may transfer the funds into the account you wish to keep open and once the other account reflects a zero balance, you may then close the account of your choice.
Please keep in mind that if you have any automatic withdrawals that are being debited form the account you wish to close, we recommend connecting with the Merchants directly to update the information to reflect the account that you wish to maintain.
Once the account has a zero balance, to request to close this account, you may call us at 888-751-9000. We are available 24/7 and after account verification, we'd be happy to help.
You're also welcome to send a Secure Message via your Online Banking account by logging in at http://bit.ly/1eaISlq and clicking the "Customer Service" tab. You'll find a link to "Send a Message" there, where you can enter your request. Please be sure to specify the account number you wish to close if you choose to use this method.
If you are not currently enrolled, you can sign up by taking a look here: http://bit.ly/1lU2qfY. After you select the link, please select Personal from the drop down portion listed below. Then, you will need to review and accept the Online Service Agreement for Personal Accounts. You next step requires personal information. You will need to know your account number, have your Social Security number and have your ATM/Debit Card number. Finally, you will need to create three security questions. We invite you to view: http://bit.ly/1lnLZE5 for more information on some of the benefits of Online Banking.
If you prefer, you may also visit your local TD Store during lobby hours and we'd be happy to help! For locations near you, check out: http://bit.ly/TDStores.
We hope this helps and please let us know if you need anything else. Have a good one.
Yen D, Mount Laurel
June 9, 2015 02:52:54 PM