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i havent received my card but from your emails it appears i should have. can you check to see if someone has intercepted it?
October 10, 2017 07:54:23 AM
In reply to james, rockport
Welcome to TD Helps this morning, James.
We're sorry to hear that you haven't yet received your Debit Card, and we'll gladly help you get connected with a Specialist, who will be more than happy to help.
Before we begin, we'd like to take a moment to explain that TD Helps is not considered a secure forum of contact, and because of this, we are unable to access your account or personal information at this time. However, there are a couple ways in which you may connect with us, and you're welcome to choose whichever method is the most convenient for you.
First, you may call and speak with a Banking Specialist, 24 hours a day, 7 days a week, at 1-888-751-9000. Once on the phone, and after verification, they'll be more than happy to help review your account information, including your Debit Card. Similarly, you're also welcome to visit a TD Store location, during lobby hours, to speak with a Customer Service Representative. To take a look at Store locations and their hours, please visit http://go.td.com/1f9DSJR.
Finally, if you currently have access to your Online Banking, you may also send us a Secure Message. To send a secure message, you will first want to log into your TD Bank online profile by clicking here: https://go.td.com/1eaISlq. Once you've successfully logged in, look for the 'Message Center' on the left hand side and select 'Send a secure message'.
If you have downloaded our mobile banking app for your smartphone, you may also use this method to send a secure message. From your Mobile Banking, log in and select 'Send a Secure Message' from the side Menu. We generally respond within 24 hours or less.
We apologize again that we were unable to assist you today, James, but we look forward to hearing from you soon. Take care.
Brittany M, Mount Laurel
October 10, 2017 07:54:45 AM