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They said it should be here by Sat, It did not come, can you track that it was sent?
February 5, 2015 10:44:44 PM
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In reply to stephanie, plattsburgh
Hi Stephanie, thanks for connecting with us tonight. We're glad to assist with your tax concerns here at TD Helps, especially this time of year!
If you've paid more than $600 towards interest on your mortgage in the past calendar year, then TD Bank will mail you a 1098 Form by January 31st of the following year. You'll be glad to know that we recently finished mailing out all 1098's (and 1099's) from this past year's tax season and you should expect to receive yours shortly in the mail if you haven't already received it.
If you want to request another copy, please don't hesitate to reach out to our Financial Solutions Group at 800-937-5020 any time 24/7. We can order another one for you right over the phone! Or, if you'd prefer to stop by your local TD Bank Store, we can request a copy for you when you stop by – just locate the lobby hours of your nearest Store here: http://bit.ly/TDStores.
You can also feel free to send us a secure message to request a copy. To send a secure message, you must first be enrolled in Online Banking and to start the process please visit here: http://bit.ly/1lU2qfY. Keep in mind that you will need your account number, ATM/Visa Debit Card number and email address. Once enrolled, you may send a secure message by selecting "Send a secure message" located on the left hand side of the page, beneath "Message Center." In your secure message, please be sure to include the account numbers, your current address and the reason you're requesting a copy (i.e. lost other copy, did not receive original). Otherwise, just stop in and see us!
We hope this helps clear things up Stephanie, but you know where to reach us if you have any other questions or concerns. Have a great night!
Justin B, Mount Laurel
February 5, 2015 10:49:40 PM